HELP FILE
LogMeIn File Manager on Linux. Your technician console will usually load your Windows drive, so you’ll need to use the drop down menu and choose the correct drive (in my case Local Disk Z:). Drag and dropping files works great too. BONUS GUIDE: Use LogMeIn Rescue Console on iPhone or Android! However, the continued lack of a Mac Technician Console is infuriating and unacceptable. Therefore, I respectfully request the cancellation of my LogMeIn Rescue account subscription, effective immediately. Thank you for your prompt assistance in this matter! Best of luck to the rest of my fellow Mac.
How to Start a PC/Mac Session via PIN Code
This article gives guidance to Rescue technicians.
I use a Mac everyday, and have to run LMI Rescue in a virtual machine. This is not working very well because the console disconnects whenever I connect to a VPN. We really need a Mac console. All other services have them, but you have the best features. My subscription is up in May and I will have to find a replacement if we are not getting a.
Follow this procedure to connect to a customer using a PIN code.
The agent's Technician Group must have permission to start Private Sessions.
The agent's Technician Group must have permission to use the PIN Code connection method.
- On the Session toolbar, click New Session.
- Type the customer's name or other identifier in the Name field. You will use this name to identify the session on the Active Session tab and in the Session List.
- Select the PIN Code tab.
- Click Create PIN Code. Rescue generates a 6-digit PIN code and displays it in the Generate New Session window and in the Session Log.
- Ask the customer to go to the PIN code entry site. Desktops and notebooks connect at www.LogMeIn123.com.Tip: Cannot access www.LogMeIn123.com? Try www.123Rescue.com.
- The customer enters the PIN and clicks Connect to technician. The customer will see a dialog box asking him to download the Rescue Applet.
- Tell the customer to download the Applet. The download should take about 15 to 30 seconds.Note: The download procedure may vary depending on the customer's operating system and browser.
- Once the download is complete, ask the customer to click Run to execute the Applet. Once the Applet is installed, the customer status will change from Connecting to Waiting.
- Pick up the session by selecting it in the Session list and clicking Start.
What Is Logmein Rescue
You can now use the Technician Console to deliver remote support.